FAQs

1. How long does shipping usually take?

When you place an order before 5 PM CST on a weekday, we ship it the same day. The delivery time varies based on the shipping option you choose and where you're located. Our standard shipping typically ranges from 10-30 days. If your delivery is delayed, please get in touch with us for detailed information about your order's status.

2. Is expedited shipping available?

Yes, we offer expedited shipping for those who need their items faster. Check out the available options for your location and the weight of your items during the checkout process.

3. Can I track my order after it's been shipped?

Definitely! We'll send you a tracking number via email once your order is on its way, allowing you to monitor its progress.

4. Do you offer international shipping?

Absolutely, we're proud to ship to over 35 countries worldwide. Simply add the items you're interested in to your cart, select your country, and enter your address to see the shipping methods available to you.

5. I made a mistake on my order. Can I change the item, color, shipping address, or email address?

As long as your order hasn't been shipped yet, we can help. Send us an email at foundfashionn@gmail.com with your order number and the correct details as soon as possible.

6. What if I’m not happy with my purchase?

We aim to satisfy all our customers, but please note that we do not offer refunds. If there's an issue with your order, contact our customer service team to find the best solution.

7. How can I get in touch with customer service?

For any questions or concerns, email us at foundfashionn@gmail.com or give us a call. Our dedicated team is here to assist you.

8. How do you calculate shipping costs?

Shipping costs are based on the weight of your items and the destination. The total shipping cost will be calculated and shown during the checkout process.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and PayPal, to make your shopping experience convenient.

10. Are my payment details secure?

Yes, your security is our top priority. We use advanced encryption and security protocols to ensure your information is protected throughout the transaction process.